❓FREQUENTLY ASKED QUESTIONS (FAQ)
1. What types of products do you offer?
Our company, GIFTS SERVICE SRL, offers custom promotional products for companies, exclusively in a B2B (business-to-business) model. All items are made to order according to your company’s branding – with your logo, colors, and graphics.
We do not hold stock, every order is individually customized.
2. Can individuals place an order?
While our company registration allows it, we do not target private individuals. Due to the nature of our products, minimum order quantities, and business processes, we work exclusively with companies, institutions, and nonprofit organizations.
3. What does the order process look like?
Here are the steps:
- Request a quote via email or contact form
- Submit your artwork (preferably in vector format, e.g. .cdr) and Pantone colors
- Receive a price quote
- Confirm your order
- Approve the visual mock-up
- We issue a 50% advance invoice
- Production starts after we receive the advance and mock-up approval
- We’ll send a photo of the finished product, if possible
- In some cases, we may create a custom sample before full production
- Final payment (remaining 50%) is due before shipping
4. Do you provide a visual mock-up for each order?
Yes. Production only starts after you approve the mock-up in writing and we receive the advance payment. This ensures that the final product meets your expectations.
5. What is the minimum order quantity?
It depends on the product, but we typically accept larger quantity orders. For most products, the minimum is around 100–500 units. We recommend requesting a quote for accurate information.
6. Can I change my order after production has started?
No. Once the mock-up is approved and the advance is paid, the order cannot be changed or cancelled. The customer is responsible for submitting final and legally usable graphics.
7. What is the delivery time?
The standard lead time is around 30 days from the date of mock-up approval and advance payment.
Delays may occur due to:
- peak seasons (e.g. Christmas, Easter, Chinese New Year)
- customs procedures or shipping issues
🕒 Express production may be available for an extra fee, agreed upon individually.
👉 Tip: Place your order in time to avoid delays.
8. Can I order samples?
Yes, we offer two types of samples:
1️⃣ Existing sample (to check product quality)
If you’d like to verify the material, finish or overall quality, we can send you a sample from our current stock.
🟢 The sample is FREE, you only pay the shipping cost.
👉 Order here: Product Sample – Existing Sample
2️⃣ Custom sample (with your logo/design)
If you want to see the product with your own branding before full production, this option involves:
- an extra cost,
- a longer production time,
- and is usually available after order confirmation.
This is only recommended when it’s critical to inspect the final product beforehand or required due to technical reasons.
9. What format should I send the logo/artwork in?
Please send artwork in vector format: .cdr, .ai, .eps, or .pdf.
To ensure accurate color printing, please include Pantone (PMS) codes.
10. Can I cancel the order?
No. All products are made-to-order, based on your custom specifications, so the right to withdrawal does not apply under the following regulations:
- Romania: OUG 34/2014, Art. 16(c)
- Hungary: Government Decree 45/2014. (II. 26.), §29(1)(c)
- EU: Directive 2011/83/EU, Art. 16(c)
11. What happens if the product is defective?
If the product does not match the approved mock-up or there is a production defect, you must notify us in writing within 48 hours.
Possible solutions include:
- re-production
- correction
- partial refund
Each case is handled individually, and we will propose the most suitable solution.
12. What is the technical tolerance?
In promotional manufacturing, a ±10% deviation is considered acceptable in:
- quantity
- size
- color
- other parameters
This is standard industry practice.
13. How is payment handled?
- 50% advance payment upon order confirmation
- 50% final payment before shipping
If you choose to pay the full amount in advance, we may offer a discount, depending on the case.
14. Do you deliver outside Romania?
Yes. We deliver to Romania, Hungary, and other countries as well. For international orders, terms are agreed individually.
15. What happens to my personal data?
We comply with the EU GDPR (Regulation 2016/679) and use your data only to fulfill your order.
We never share data with third parties, except where legally required or with logistics partners.
👉 Privacy Policy
16. What does “force majeure” mean?
Unexpected events such as:
- natural disasters
- pandemics
- war or armed conflicts
- strikes
These may cause delays beyond our control.
👉 We strongly recommend placing your orders in advance.
17. What law governs the contract?
All contracts are governed by Romanian law.
In case of disputes, we aim to settle matters amicably. If this fails, disputes will be handled by competent Romanian courts.
18. What makes you different?
✅ Unique, custom-made promotional products
✅ 100% B2B focus, real partnerships
✅ Professional mock-ups and accurate production
✅ Honest and transparent communication
✅ Multilingual support: English, Romanian, Hungarian
✅ Unified system: SKU codes, multilingual hreflang SEO on all websites
19. How can I request a quote?
Please contact us through one of the following methods:
🔹📩 Request a quote now – Contact form
📞 / 💬 WhatsApp: +40 767 134 156
We’re here to offer personalized and effective solutions!
Still have questions?
Let’s talk! We’re happy to support your project from idea to delivery.